Welcome To The World of Hospitality & Tourism
A bustling restaurant with delicious cuisine, a balcony overlooking the ocean at a beachfront hotel, a flight to a new city across the country, or maybe even the world; These are just a few of the places you might find yourself if you enter a career in the fast-paced industry of hospitality and tourism.
A Day In The Life
There are career options available in this field at every level of educational background. Entry-level positions, such as hotel receptionist, restaurant cook, or housekeeper usually only require a high school diploma or GED. Some higher roles like event planner, tour guide, or travel agent may require a bachelor's degree. This is a great field if you are multilingual or are interested in learning multiple languages!
Ask Yourself This
Do you enjoy learning about new places?
Do you know more than one language or are you interested in learning?
Do you like to taste or make various kinds of food?
Do you have what it takes?
Customer Service Skills
Communication
Organization
Flexibility
Teamwork
Multitasking
Career-Related Activities
Athletics
Worlds of Work Pinal County Career Expo
Career Nights
Culinary Club
Service Clubs
Student Athletic Trainer
Foreign Language Clubs
Externship
High Demand Careers
World Resources
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Amusement and Recreation Attendant
Perform a variety of attending duties at amusement or recreation facility. May schedule use of recreation facilities, maintain and provide equipment to participants of sporting events or recreational pursuits, or operate amusement concessions and rides.
Also known as:
Activities Attendant, Coaster Attendant, Golf Course Ranger, Golf Course Starter, Recreation Aide, Recreation Attendant, Recreation Clerk, Ride Operator, Ski Lift Operator, Sports Complex Attendant
Click here to view Amusement and Recreation Attendant Occupation Profile
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Baggage Porter and Bellhop
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Also known as:
Bell Captain, Bell Person, Bellhop, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, Valet
Click here to view Baggage Porter and Bellhop Occupation Profile
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Barista
Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.
Also known as:
Barista, Catering Barista
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Cashier
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Also known as:
Cashier, Center Aisle Cashier, Central Aisle Cashier, Checker, Customer Assistant, Sales Associate, Toll Collector
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Chef / Head Cook
Direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.
Also known as:
Banquet Chef, Certified Executive Chef (CEC), Chef, Cook, Executive Chef (Ex Chef), Executive Sous Chef, Head Cook, Kitchen Manager, Pastry Chef, Sous Chef
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Concierge
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also known as:
Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant
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Cook, Institution and Cafeteria
Prepare and cook large quantities of food for institutions, such as schools, hospitals, or cafeterias.
Also known as:
Cafeteria Cook, Chef, Cook, Dietary Cook, Dinner Cook, Food Service Specialist, Food Service Worker, Prep Cook (Preparatory Cook), School Cook, Sous Chef
Click here to view Cook, Institution and Cafeteria Occupation Profile
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Co-Owner, Arizona Zipline Adventures - Pinal County Professional
No description available.
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Customer Service Representative
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Also known as:
Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (CSR), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Member Services Representative (Member Services Rep)
Click here to view Customer Service Representative Occupation Profile
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Demonstrator and Product Promoter
Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
Also known as:
Brand Ambassador, Demo Specialist (Demonstration Specialist), Demonstrator, Event Specialist, Field Merchandiser, Food Demonstrator, In Store Demonstrator, Merchandiser, Product Ambassador, Product Demonstrator
Click here to view Demonstrator and Product Promoter Occupation Profile
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Event Planner
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
Also known as:
Catering Director, Conference Planner, Conference Planning Manager, Conference Services Director, Conference Services Manager, Convention Services Director, Convention Services Manager (CSM), Event Coordinator, Events Manager, Special Events Coordinator
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Facilities Manager
Plan, direct, or coordinate operations and functionalities of facilities and buildings. May include surrounding grounds or multiple facilities of an organization's campus.
Also known as:
Facilities Manager
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First-Line Supervisor of Food Preparation and Serving Worker
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Also known as:
Cafeteria Manager, Dietary Supervisor, Food Production Supervisor, Food Service Director, Food Service Manager, Food Service Supervisor, Food and Nutrition Services Supervisor, Kitchen Manager, Kitchen Supervisor
Click here to view First-Line Supervisor of Food Preparation and Serving Worker Occupation Profile
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First-Line Supervisor of Entertainment and Recreation Worker
Directly supervise and coordinate activities of entertainment and recreation related workers.
Also known as:
Caddymaster, Community Life Director, Hair Salon Manager, Hotel Services Supervisor, Recreation Coordinator, Salon Manager
Click here to view First-Line Supervisor of Entertainment and Recreation Worker Occupation Profile
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Flight Attendant
Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
Also known as:
Flight Attendant, In-Flight Crew Member, Inflight Services Flight Attendant, International Flight Attendant, Purser
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Food Batchmaker
Set up and operate equipment that mixes or blends ingredients used in the manufacturing of food products. Includes candy makers and cheese makers.
Also known as:
Batching Operator, Blender, Brewing Technician, Compounder, Dosier Operator, Dough Scaler, Mix Technician, Mixer, Mixer Operator, Syrup Maker
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Food Preparation Worker
Perform a variety of food preparation duties other than cooking, such as preparing cold foods and shellfish, slicing meat, and brewing coffee or tea.
Also known as:
Deli Clerk (Delicatessen Clerk), Diet Aide, Dietary Aide, Dietary Assistant, Food Prep (Food Preparer), Food Service Aide, Food Service Worker, Nutrition Aide, Pantry Cook, Slicer
Click here to view Food Preparation Worker Occupation Profile
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Food Service Manager
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
Also known as:
Banquet Manager, Catering Manager, Food Service Director, Food Service Manager, Food Service Supervisor, Food and Beverage Director, Food and Beverage Manager, Kitchen Manager, Restaurant General Manager, Restaurant Manager
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Food Service Worker
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.
Also known as:
Food Server, Food Service Worker, Kitchen Runner, Room Server, Room Service Server, Tray Server
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Host and Hostess, Restaurant, Lounge, and Coffee Shop
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Also known as:
Buffet Hostess, General Teller, Greeter, Host, Hostess, Seater
Click here to view Host and Hostess, Restaurant, Lounge, and Coffee Shop Occupation Profile
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Hotel, Motel, and Resort Desk Clerk
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Also known as:
Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Night Auditor
Click here to view Hotel, Motel, and Resort Desk Clerk Occupation Profile
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Janitor and Cleaner
Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.
Also known as:
Building Custodian, Building Services Technician (Building Services Tech), Building Services Worker, Cleaner, Custodial Worker, Custodian, Facilities Worker, Heavy Duty Custodian, Janitor, School Custodian
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Lodging Manager
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Also known as:
Bed and Breakfast Innkeeper, Front Desk Manager, Front Office Director, Front Office Manager, Guest Relations Manager, Guest Services Manager, Hotel Manager, Night Manager, Resort Manager, Rooms Director
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Maid / Housekeeping
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Also known as:
Chambermaid, Cleaner, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Guest Room Attendant (GRA), Housekeeper, Housekeeping Laundry Worker, Room Cleaner
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Recreation Worker
Conduct recreation activities with groups in public, private, or volunteer agencies or recreation facilities. Organize and promote activities, such as arts and crafts, sports, games, music, dramatics, social recreation, camping, and hobbies, taking into account the needs and interests of individual members.
Also known as:
Activities Assistant, Activities Director, Activity Aide, Activity Assistant, Activity Coordinator, Activity Director, Recreation Assistant, Recreation Coordinator, Recreation Supervisor
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Stocker / Order Filler
Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.
Also known as:
Checker Stocker, Inventory Specialist, Inventory Technician (Inventory Tech), Label Maker, Marking Clerk, Order Filler, Order Picker, Stock Clerk, Stocker, Warehouse Technician (Warehouse Tech)
Click here to view Stocker / Order Filler Occupation Profile
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Tour Guide
Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.
Also known as:
Art Museum Docent, Discovery Guide, Docent, Guide, Historical Interpreter, Museum Docent, Museum Educator, Museum Guide, Science Interpreter, Tour Guide
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Travel Guide
Plan, organize, and conduct long-distance travel, tours, and expeditions for individuals and groups.
Also known as:
Cruise Counselor, Guide, Naturalist Guide, Tour Coordinator, Tour Escort, Tour Manager, Tour Operations Specialist, Tour Operator, Travel Consultant, Whitewater Rafting Guide
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Waiter and Waitress
Take orders and serve food and beverages to patrons at tables in dining establishment.
Also known as:
Banquet Server, Buffet Server, Cocktail Server, Food Runner, Food Server, Restaurant Server, Server, Waiter, Waitress, Waitstaff
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